Heartland Women's Healthcare, an Advantia Health partner is GROWING and looking to add a Patient Support Center Representative (PCS Rep) to our team!
The PCS Representative answers incoming calls for appointment scheduling, serves as a liaison between patient and medical support staff, and takes all incoming calls. Position may rotate between day, evening, and weekend shifts. EVENINGS AND WEEKENDS REQUIRED.
Job Responsibilities:
- Answers telephone, screens calls, takes messages, and provide information along with greeting patients in a prompt, courteous and helpful manner.
- Verifies and updates demographic, insurance and other necessary information in the computer records.
- Directs patients to website to access documents that may need to be completed prior to patient visit.
- Schedules and maintains appointments through computerized scheduling program.
- Adheres to established Rules of Scheduling through computerized scheduling program.
- Utilizes phone system to initiate reminder calls and reschedule missed appointments.
- Handles patient, provider, and staff requests within the appropriate scope of practice.
- Ensure all communications reflect the standards and mission of Heartland Women’s Healthcare.
- Maintains patient confidentiality and follows HIPPA guidelines.
- Display a consistently positive, cooperative, self-motivated, courteous and professional attitude.
- Be willing and able to adapt to changes.
About Heartland Women’s Healthcare:
Heartland Women’s Healthcare coordinates convenient personalized healthcare for all women in all stages of life utilizing innovative technology within a warm and welcoming environment. Our team of Doctors, Certified Nurse Midwives and Nurse Practitioners offer a full range of obstetric and gynecologic services through our multiple offices located throughout Southern Illinois and St. Louis, Missouri.
To provide the highest quality patient care available, Heartland Women’s Healthcare is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.
Learn more at: www.usaobgyn.com
Please Note: COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.